At Luen, we specialize in offering status upgrades for major airlines like United, Delta, and American Airlines. Simply choose your desired package, check out with your preferred payment method, and provide your airline account details. If it's not an instant offer, your new status will be active in your airline account within 7-14 business days. And remember, there's no limit to status upgrades - returning customers even receive a discount!

Of course! We value customer loyalty above all else and hope you'll continue to use us for your travel needs indefinitely. Oh, and remember - we offer generous discounts to returning customers!

Everyone enjoys our lowest pricing, regardless of your existing status level.

We prioritize customer satisfaction above all else - this is why we take no money upfront and only get paid once your status has been delivered. However, if you are still unhappy with our service or experience any issues, you have up to 20 business days to get a full refund.

Absolutely! When viewing the offer you want, simply input the person's airline details instead of your own! Just remember, you must supply the correct details in order for the upgrade to go through!

Since various status levels and airlines have various requirements, please turn your attention to the FAQ section found on the page of the status you're interested in.

No worries, we're here to help in case anything is not to your liking or you do not see your status. For offers that do not have instant delivery, upgrades can take 7 to 14 days to show up. Please reference the estimated delivery times on the offer page of the status you bought. If it has been longer than the disclosed timeframe and you still didn't receive status, contact us via live chat or the support page.

Yes of course! One thing to be mindful of is that some status can take up to 14 business days to receive. So if your trip is within that window, there are chances you will not get your status in time. However, it will be there for your next trip!

It's very easy! Just navigate to our website and scroll down until you see the section with all of the various upgrade offers. Find one that is suitable for your travel needs & click "Begin Order". On the next screen, you can learn more about the status. When you're ready to place your order, simply input the information we ask for and hit the blue button to submit your order. You will then be taken to our secure checkout screen to complete your order. Once your order is placed, you will receive a confirmation email. After the delivery window passes, you will receive your status in your airline account.

If it has been over 24 hours since you ordered, you are not eligible for a refund. The exception to this is if your order falls under our money back guarantee policy where we failed to provide you status within the given time frame.

No, all benefits are in addition to the ticket you would have already purchased with your airline. Please also note benefits may be restricted when traveling on an award ticket (using miles).

Most credit card benefits are limited to priority services (priority check-in, boarding security) and lounge access. Our status upgrades will offer you a far broader suite of benefits like first class upgrades, free extra legroom seating, bonus miles, and more.

If your status expires and you choose not to reorder with us, you will be downgraded to whatever status tier you earned with the airline. If you were a Delta Gold prior to buying Delta Platinum from us, after it expires you will return to the Delta Gold status (not just the member level).

We are not officially partnered with or affiliated with any of the airlines that we sell status for. We acquire corporate airline benefits through various means depending on the airline and status tier. These are offers that most consumers would not otherwise have access to on the open market.

As far as our legitimacy is concerned - our commitment to exceptional service is evident through the thousands of satisfied travelers who choose to use Luxen. To make this a seamless and comfortable experience, we choose not to take payment upfront and only bill you once we successfully deliver your new status. We believe this speaks volumes to who we are as a brand and what we stand for.